Support & Contact
Last updated: January 2025
đ§ Contact Information
We're here to help! If you have any questions, feedback, or need assistance with Dwell AI, please don't hesitate to reach out to us.
Primary Contact
Email: info.50labsstudio@gmail.com
Response Time: Within 24-48 hours
Language: English
đ ī¸ How We Can Help
Our support team can assist you with various aspects of Dwell AI:
đ Technical Issues
- App crashes or freezes
- Photo upload problems
- AI generation errors
- Performance issues
đŗ Account & Billing
- Subscription questions
- Payment issues
- Account access problems
- Refund requests
đĄ Feature Requests
- New design styles
- App improvements
- Additional features
- User experience feedback
đą General Support
- How-to questions
- App usage guidance
- Privacy concerns
- General feedback
â Frequently Asked Questions
Before contacting support, check if your question is answered below:
How do I get better AI design results?
Ensure your photo is well-lit, clear, and shows the entire room. Remove clutter and take the photo from a good angle. The AI works best with high-quality, well-lit images.
Why is my photo not uploading?
Check your internet connection and ensure the photo file size is under 10MB. Supported formats are JPG, PNG, and HEIC. Try restarting the app if the issue persists.
How do I cancel my subscription?
Go to your device's Settings > [Your Name] > Subscriptions > Dwell AI, then tap Cancel Subscription. You'll continue to have access until the end of your current billing period.
Is my data private and secure?
Yes! We process your photos locally when possible and don't store them permanently. Your privacy is our priority. Read our Privacy Policy for full details.
đ Contact Us
Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.
Email us directly:
Click the button above to open your email client with a pre-filled subject line
âšī¸ Additional Information
đą App Information
- App Name: Dwell AI
- Developer: 50Labs Studio
- Platform: iOS
- Category: Design & Productivity